Terms & Conditions
Last Updated: April 21, 2026.
These Terms & Conditions govern the use of services provided by 1212 Agency, a marketing services brand operated by XCAVAR LLC, a limited liability company registered in the State of Florida, United States (“Company”, “we”, “our”, or “us”). By accessing our website or purchasing our services, you agree to these Terms & Conditions.
1. Services
1212 Agency provides digital marketing and lead generation services focused on helping businesses acquire qualified leads through paid advertising. Our services may include advertising account audits and setup, campaign strategy development, paid media management, landing page creation, lead notification systems, AI-powered lead nurturing systems, and ongoing performance reporting and optimization. The exact scope of work depends on the plan selected by the client.
2. Subscription and Billing
All services are offered on a monthly subscription basis. By purchasing a plan, you authorize 1212 Agency to securely store your payment method and charge it automatically on a recurring monthly basis through Wix Payments. Charges occur at the beginning of each billing cycle unless the subscription is canceled prior to renewal.
Advertising budgets are not included in our service fees. Clients are responsible for paying advertising platforms such as Google Ads, Meta Ads, LinkedIn Ads, or TikTok Ads directly.
3. Advertising Budgets and Platform Spending
While you may define a target advertising budget, platforms like Google and Meta use automated delivery systems that may occasionally spend slightly more or less than the defined daily budget. These fluctuations are normal and are controlled entirely by the platforms.
By using our services, you acknowledge and accept that these platforms may exceed daily budgets at times as part of their optimization systems. 1212 Agency is not responsible for any additional charges incurred directly through advertising platforms.
4. Refund Policy
You may request a refund within 48 hours after a payment has been processed or before the Ads Strategy Document has been delivered, whichever occurs first. If the request is made within this period, the payment will be refunded and your service will be canceled.
Once the Ads Strategy Document has been delivered or the 48-hour window has passed (whichever comes first), refunds will not be issued. You may still cancel your subscription at any time, and services will remain active until the end of the current billing cycle. Advertising spend paid directly to platforms is non-refundable.
5. Cancellation Policy
All plans operate on a month-to-month basis with no long-term contracts. You may cancel your subscription at any time. When canceled, your service will remain active until the end of the billing period, and no further charges will be made.
6. Service Suspension and System Deactivation
If your subscription is canceled or a payment fails, certain services may be paused or discontinued. This may include pausing advertising campaigns, disabling AI lead nurturing systems, disconnecting lead notifications, taking landing pages offline, and deactivating automation workflows.
These systems are maintained only while your subscription is active.
7. Advertising Platform Policies
Advertising platforms such as Google, Meta, LinkedIn, and TikTok maintain their own policies and compliance requirements. You are responsible for ensuring that your business, services, and advertising content comply with these policies.
Certain industries, including insurance, financial services, healthcare, and legal services, may be subject to additional restrictions or verification requirements. 1212 Agency is not responsible for ad disapprovals, account suspensions, policy changes, or platform limitations. While we may assist in resolving issues, reinstatement cannot be guaranteed.
8. Client Responsibilities
To deliver our services effectively, you agree to provide timely access to necessary accounts, business information, and assets. This includes advertising account access, website or landing page access, brand materials, and approvals when required.
Delays in providing this information may impact timelines, performance, and overall results.
9. Results Disclaimer
Our services are designed to improve advertising performance and generate leads. However, results such as the number of leads, sales, or conversions cannot be guaranteed.
Performance depends on multiple factors outside of our control, including market demand, competition, budget, offer quality, and landing page effectiveness. Any results or case studies shown are examples and do not guarantee similar outcomes.
10. Intellectual Property
You retain full ownership of your advertising accounts and any lead data generated through your campaigns. However, the systems and frameworks developed by 1212 Agency, including AI lead nurturing systems, automation workflows, campaign structures, creative templates, and landing page frameworks, remain our intellectual property unless otherwise agreed.
If your subscription is canceled, these systems may be removed or deactivated.
11. Payment Disputes and Chargebacks
If you have any billing concerns, you agree to contact us directly before initiating a dispute or chargeback with your payment provider. Initiating a chargeback for services that have already begun may result in immediate suspension of services, including pausing campaigns and disabling systems.
We reserve the right to dispute any chargeback claims and provide documentation of services delivered.
12. Limitation of Liability
To the fullest extent permitted by law, XCAVAR LLC shall not be liable for indirect or consequential damages, including loss of revenue, loss of leads, or business interruptions.
Our total liability is limited to the amount paid for services during the most recent billing period.
13. Governing Law
These Terms are governed by the laws of the State of Florida, United States.
14. Contact
For any legal or billing inquiries, please contact: legal@1212agency.com